Quality Liaison Services play a pivotal role in bridging the communication gap between automotive suppliers and Original Equipment Manufacturers (OEMs), ensuring quality standards are consistently met. These services deploy resident engineers and quality professionals on-site, acting as the supplier’s direct representatives within OEM facilities—or vice versa. This physical presence enables clear, real-time communication, preventing misunderstandings that often arise from complex technical requirements or production changes.
Celentria has redefined this model through its Representation Services, offering more than just presence. With a global team of highly trained resident engineers, Celentria integrates into the operational rhythm of both suppliers and OEMs, becoming an extension of their quality and engineering teams. Whether it’s during complex launches or high-pressure production transitions, Celentria’s liaisons expedite approvals by coordinating across engineering, quality, and production functions—on both ends.
Our experts clarify expectations, translate technical specifications, and deliver immediate feedback on quality concerns, which accelerates decision-making and problem resolution. This proactive communication reduces delays, minimizes costly defects, and helps keep production timelines on track.
Beyond day-to-day operations, Celentria professionals lead and structure quality meetings, ensuring all stakeholders are aligned and informed on open issues, risks, and corrective actions. By serving as a single, trusted point of contact, they prevent silos and foster a culture of transparency and collaboration—crucial for the successful integration of new parts, processes, or technologies.
Central to Celentria’s value proposition is BaseTQ™, our proprietary digital platform that enables transparent, real-time reporting and traceability. This tool ensures that suppliers and OEMs stay informed, aligned, and empowered to act quickly, reinforcing strong working relationships and protecting product integrity.
